Perspective taking, empathy and problem solving in service failure and recovery efforts the impact on customer satisfaction, loyalty and negative word-of-mouth

Text Registration

Perspective taking, empathy and problem solving in service failure and recovery efforts the impact on customer satisfaction, loyalty and negative word-of-mouth

Status

Published

on 2 May 2012

Year of Creation

2011

Ryan M. Herson

Registration Number

TX0006742164

on 2 May 2012

The U.S. Copyright record (Registration Number: TX0006742164) dated 2 May 2012, pertains to an electronic file (eService) titled "Perspective taking, empathy and problem solving in service failure and recovery efforts the impact on customer satisfaction, loyalty and negative word-of-mouth" created in 2011. The copyright holder is Ryan M. Herson, known for their creative contributions in text registration. For any inquiries concerning this copyrighted material, kindly reach out to Ryan M. Herson.

Ryan M. Herson

Application Details

Registration Number

TX0006742164

Registration Date

5/2/2012

Year of Creation

2011

Agency Marc Code

DLC-CO

Record Status

New

Physical Description

Computer text data

Personal Authors

Ryan M Herson

Notes

Rights Note: Rights and permissions info. on CORDS appl. in CO

Local Copyright Note: Electronic registration

Statements

Author Statement: entire text: Ryan M. Herson

Notes

Rights Note: Rights and permissions info. on CORDS appl. in CO

Local Copyright Note: Electronic registration

Statements

Author Statement: entire text: Ryan M. Herson

Get your copyright registered todayThousands have copyrighted their assets.
What are you waiting for?

Show terms & conditions

Disclaimer: The information contained in this website is provided for informational purposes only, and should not be construed as legal advice. Although LegalForce RAPC Worldwide P.C., dba Trademarkia P.C., is a law firm (the “Firm”), your use of this website does not establish an attorney-client relationship with the Firm. Such a relationship can only be established after the Firm decides that it is willing and able to accept the engagement after a conflict check and after a written retainer agreement is agreed upon between you and the Firm. Your use of this website is also subject to our Terms of Use and Privacy Policy. ** The entry level subscription is a bundled price which requires a minimum of two billing cycles, or 6 months.