The impact of positive psychological capacities and positive emotions of frontline employees on customer perceptions of service recovery

Text Registration

The impact of positive psychological capacities and positive emotions of frontline employees on customer perceptions of service recovery

Status

Published

on 12 Mar 2014

Year of Creation

2013

Carolin Edward Gergis Azab

Registration Number

TX0006795631

on 12 Mar 2014

The U.S. Copyright record (Registration Number: TX0006795631) dated 12 Mar 2014, pertains to an electronic file (eService) titled "The impact of positive psychological capacities and positive emotions of frontline employees on customer perceptions of service recovery" created in 2013. The copyright holder is Carolin Edward Gergis Azab, known for their creative contributions in text registration. For any inquiries concerning this copyrighted material, kindly reach out to Carolin Edward Gergis Azab.

Carolin Edward Gergis Azab

Application Details

Registration Number

TX0006795631

Registration Date

3/12/2014

Year of Creation

2013

Agency Marc Code

DLC-CO

Record Status

New

Physical Description

Computer text data

Personal Authors

Carolin Edward Gergis Azab

Notes

Rights Note: Rights and permissions info. on CORDS appl. in CO

Local Copyright Note: Electronic registration

Statements

Author Statement: entire text: Carolin Edward Gergis Azab

Notes

Rights Note: Rights and permissions info. on CORDS appl. in CO

Local Copyright Note: Electronic registration

Statements

Author Statement: entire text: Carolin Edward Gergis Azab

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